| Robinson Solutions, Markham, Ontario |
| Written by Administrator |
| Tuesday, 17 June 2008 16:06 |
ChallengeRobinson Solutions is a rapidly-growing business that offers manufacturing and facility support services as well as building automation, fire alarm, and security systems to large-scale corporations. Their existing PBX system wasn't able to provide the features, functionalities, or degree of integration needed to support their growth. Robinson Solutions needed a reliable system that offered complex after-hours capabilities, a mobile solution for technical and sales staff working out of customer locations, and an internal, mobile solution for central answering. Due to the number of Robinson Solutions locations across North America, an efficient answer to costly conference calls was also desired. SolutioniConverged LLC. installed the Keynote50 PBX system, which can deliver the feature set and scalability to suit Robinson Solutions' growing business. To support their emergency services, iConverged LLC. deployed an agile system to allow staff to dictate after-hours call flow through an interactive menu. The always-connected feature allowed user-configurable voice message notification and voicemail-to-email capabilities to create redundant call processes for emergency calls. In-house, password protected conference rooms were set up to host company-wide conference calls. A Keynote50 development system was also implemented to help Robinson Solutions integrate the PBX system with existing data infrastructure and provide greater potential for call automation. The central answering position was given a mobile solution and overflow queues to create an efficient, always-answered, front end to the business.. BenefitsIn addition to fulfilling their routine business needs, Robinson Solutions' new PBX system also serves as a testing ground to develop innovative new ways to meet their customers' needs. The mobility functions have provided staff with more freedom inside and outside of the office, as well as the confidence and control of having their calls and messages delivered to multiple external numbers of their choosing. Overflow queues deliver incoming calls appropriately and without fail. Given these improvements, Robinson Solutions can move forward with their expansion plans without worrying about their telecom keeping up. |
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The iConverged team worked with us to create a phone system that has transformed our business over the past two years. We are now leading the way for others in our industry. iConverged technology has opened doors to additional revenue streams and has transformed the way we provide service to our clients. They did more than they said they would and stand behind their work. Qualities that are getting harder to find.
Barb Paullos, Office Manager - Office Suites on Broadway, Vacouver
We were very pleased with the dedication and round-the-clock attentiveness to our installation until all our requirements were met. iConverged’s responsiveness then, and ongoing, is outstanding.
Diana Gray, Owner - Central Park Business Center
iConverged has really helped us capitalize on the next generation of telecom technology, providing us with flexibility in the management of our system as well as an advanced feature set and that we have never been able to utilize in the past. We are very pleased with our decision to go with Core.
Mike Steele, Founder and Director - Asian Coast Development
As one of our VoIP and open source telecom partners for both consulting and product based implementations, iConverged LLC. has impressed us with their high level of expertise and commitment. We are extremely pleased with their professionalism and the positive results and pleased to have iConverged as one of our strategic partners for all VoIP and telecom related opportunities.
Harry Yeh, President - Comet Computing
Thank you for the great work and professional manner in which you conduct business with us. We are happy with our VOIP solution you have installed for us and your continued assistance with it. I would most certainly recommend iConverged.
Ed Pozzebon – Sardo Foods